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Ferro took four minutes out of every ticket

Twelve counters doing three hundred covers a night, where the bottleneck was never the oven.

Pizza going into a wood-fired oven
−4m 20s
off the average ticket
12
shops on one setup
0
orders retyped between systems
The restaurantNeapolitan, counter serviceChicago, IL · 12 shopsWith us since 2023
What they run
  • Point of sale
  • Kitchen screen
  • Website
  • App
  • Reports
Before Restro

An old register, two delivery tablets, a receipt printer, and a whiteboard for pre-orders.

One line, in the order things arrived

Every channel lands on the same screen in arrival order, and the screen will not let a cook skip a step. Sounds fussy until you look at what it does to a service report.

Pre-orders no longer sit there all evening. They wait above the queue and drop in when it is time to start them.

Twelve shops, one menu, twelve price lists

Downtown charges more than the suburbs, and always has. That used to mean twelve menus. Now it is one menu with twelve price lists, and a change takes a minute instead of an afternoon.

The oven was never the problem. The problem was four screens and a printer that all disagreed about what came in first.
Luca BertaniHead of Operations, Ferro Pizza

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