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Nobody switches for features. They switch for a number.

Six restaurants, six problems that were costing real money, and what happened afterwards.

Chef working a wood-fired grill during service
Granary RowWood-fired grill · Austin, TX · 4 locations

Granary Row took a third of its sales back off the delivery apps

Four grills, four price lists that never matched, and a commission bill nobody had ever added up.

31%
of sales now on their own website and app
4
locations on one menu
11 days
from sign-up to their first own-site order
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Barista pulling an espresso shot at a cafe counter
North Pass CoffeeCoffee and brunch · Portland, OR · 9 shops

North Pass found the nine percent that was walking out the back

Nine shops, one roastery, and a shortfall nobody could explain until every change had to carry a reason.

9% → 1.4%
stock going missing
9
shops, each counted on its own
6 hrs
saved on the weekly count
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Bartender finishing a cocktail on a dark bar top
Oak & AshCocktail bar and kitchen · Nashville, TN · 44 seats

Oak & Ash stopped holding tables for people who were never coming

Forty-four seats, two seatings a night, and an eighteen percent no-show rate that made the second one a gamble.

18% → 4%
no-shows
+11
covers on an average Saturday
1 tap
for a guest to confirm or cancel
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Pizza going into a wood-fired oven
Ferro PizzaNeapolitan, counter service · Chicago, IL · 12 shops

Ferro took four minutes out of every ticket

Twelve counters doing three hundred covers a night, where the bottleneck was never the oven.

−4m 20s
off the average ticket
12
shops on one setup
0
orders retyped between systems
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Fresh bread and pastries on a bakery counter
Bluebird BakehouseBakery and café · Denver, CO · 3 shops

Bluebird put itself on 2,400 lock screens in a quarter

A bakery whose best customers came twice a week and had no way of knowing when the sourdough came out.

2,400
app installs in the first quarter
38%
of orders now come through the app
3
shops, one menu
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Evening service in a warmly lit tavern dining room
The HollowNeighborhood tavern · Providence, RI · 2 rooms

The Hollow closed the drawer three dollars out instead of forty

Two taverns, sixteen-hour days, and a shortfall that belonged to nobody because it belonged to everybody.

$40 → $2.80
average nightly shortfall
4
drawer counts a day instead of one
100%
of drawer movements carry a reason and a name
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Also running on Restro

  • Granary Row
  • North Pass
  • Oak & Ash
  • Ferro Pizza
  • Bluebird Bakehouse
  • The Hollow
  • Third Draw
  • Verano Cantina
  • Marlow & Co
  • Cedar Street Diner
  • Pilot Light
  • Harbor Provisions

Your number is in there somewhere.

Commission, waste, no-shows, or the four hours a week you spend making two systems agree. Tell us which one hurts.

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